How to get your drive to us

Short answer

Pick local pickup (Atascocita, Humble, Kingwood or Summerwood), drop-off, or mail-in. For drop-off and mail-in, call or submit a case first and we'll send the address. Pack the drive in an anti-static bag, cushion it, and never power on a wet or burned drive.

Three ways to get a device onto our bench, plus a checklist you can print so it arrives in the same condition it left you.

Local pickup in Atascocita, Humble, Kingwood & Summerwood
Drop-off or mail-in — address sent after you call or submit a case
Printable packing checklist

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Choose how to get it to us

Local pickup: steps

Call or submit a case and tell us what happened to the device.
We agree a pickup time and place with you.
Pack the device using the checklist below and have it ready.
You get an intake receipt identifying your device at handover.

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Packing checklist

Put the drive in an anti-static bag.
Cushion it well so it can't move inside the box.
Do NOT power on water- or fire-damaged drives.
Label it with your name and phone number.

Print bench intake slip

Fill it in, print it and put it in the box with your device. Nothing you type here is saved or sent.

Bench use

Date received: ____________________

Case #: ____________________

What Happens to Your Drive on Our Bench

Five stages, from the moment you hand it over to the moment you get it back. Tap a stage to see what we do, how your original is protected and what you receive.

Stage 1: Intake & audit

We log make, model, serial number and physical condition, plus anything already tried on the device.
You tell us which files matter most — QuickBooks, photos, case files, tax records — so the work is prioritised around them.
A clicking or wet drive is not powered up "to see if it comes on."

Protection: Nothing is powered on yet
Timing: At drop-off
You receive: Signed intake receipt with your device's serial number

Intake & audit: We log make, model, serial number and physical condition, plus anything already tried on the device. You tell us which files matter most — QuickBooks, photos, case files, tax records — so the work is prioritised around them. A clicking or wet drive is not powered up "to see if it comes on."

Read-only image: The device is connected read-only so the operating system cannot write to it or 'repair' it. We copy it sector by sector to separate lab media, skipping weak areas first and returning to them later to limit stress on a failing drive. If the drive needs physical work beyond our bench, we tell you before anything else happens.

Recovery from the copy: The original is set aside once the image is taken. Partition repair, file-system rebuilding and RAID reassembly are done only on the image. Unreadable areas are checked against the file list so we can tell you which files they actually affect.

You verify the files: You see the recovered folder structure and check the files that matter most to you. If what you need is not there, you pay the $50 evaluation only and get your device back.

Return & deletion: Delivery on your own drive, a new drive from us at cost, or your cloud storage. Your original media is always returned. After a short verification holding period we securely erase our copies — written confirmation on request.

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Related services & locations

Last updated October 10, 2026 · Reviewed by the Kingwood & Atascocita Data Recovery lab team · (281) 694-1425

Frequently Asked Questions

Where do I drop off or mail my drive?

Call or submit a case first and we'll send the address.

Should I test the drive before sending it?

No. Do not power on a water- or fire-damaged drive, and stop using any drive that clicks or grinds.