Deleted photos, a corrupted MP4 that will not play, a wedding card that formatted itself mid-event — these cases are common and often very recoverable, provided nothing new has been written to the media. Stop using the card or drive the moment you notice the loss.
A modern video file is a container with an index. When the camera battery dies, the card fills up mid-recording, or the recorder is interrupted, the file never gets its closing index — players then report it as corrupt, zero length, or simply refuse to open it. The video and audio data is usually complete on the card. We recover the raw streams and rebuild the container so the file plays and edits normally again.
Cameras write long recordings as fragments scattered across the card. Consumer recovery tools stitch fragments by filename and produce broken files that play the first minute and freeze. Proper recovery reconstructs the fragments in capture order using the card's allocation data — this is the difference between 'a file exists' and 'the footage is usable.' Tell us which shoot matters most at intake and we sequence around it.
Deleting photos — from a card, a drive, or a cloud-synced folder that never uploaded — removes the index entries, not the image data. On flash media and SSDs, TRIM can erase deleted blocks over time, so speed matters. Do not copy anything onto the same drive, do not run a disk cleanup, and do not keep shooting on the card. Bring it in as-is.
Weddings, memorial services, once-a-decade family events, and commercial shoots cannot be reshot. We treat them accordingly: full read-only image of the media first, proofs of the specific clips or sets you name, and delivery on a new drive or secure transfer of your choice. Your original media is returned at the end, and there is no recovery fee if nothing usable is recovered.
The reason this situation exists is almost always a single copy. We will set up a straightforward backup — the 3-2-1 rule adapted for shooters — so a card failure is an inconvenience, not a catastrophe. If the camera or recorder itself also needs attention, KingsPark IT or Atascocita IT can take that on after the files are safe.
Often yes. Most corrupted MP4 and MOV files lost their index, not their data. We rebuild the container from the recovered streams.
Good — provided the media has not been used since the deletion and TRIM has not run. Bring it in promptly for a read-only image.
Usually yes. Stop the drone, pull the card, and do not let the app offer to repair or format it.
Yes. Tell us the deadline at intake — we prioritize it and deliver proofs so you can confirm the right takes before final delivery.
A flat $50 same-day evaluation. Typical card recoveries run $300-$600; complex video reconstruction is quoted after evaluation.
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